Frequently Asked Questions
Everything you need to know about your suspension upgrades and orders.
What is the typical shipping lead time for suspension kits?
Most in-stock items are processed within 1-2 business days. Custom-built coilovers or specialized components may take 5-10 business days to assemble before shipping. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, we ship our performance parts worldwide. Shipping costs and import duties are calculated at checkout based on your location and the weight of the components.
What is your return policy for installed parts?
For safety reasons, we cannot accept returns on any suspension components that have been installed or show signs of mounting. Unopened and unused items can be returned within 30 days of purchase, subject to a restocking fee.
Are your products covered by a warranty?
All products sold by Suspension Engineering carry the full manufacturer's warranty. We also provide a 1-year limited warranty on our house-brand hardware against manufacturing defects.
How do I know if a part will fit my specific vehicle make and model?
We provide a 'Confirmed Fit' tool on every product page. Simply enter your vehicle's year, make, and model to verify compatibility. If you are still unsure, our technical support team is available to assist you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger performance builds.